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d'achat",[],{"content":553,"component":566},{"id":554,"body":555,"title":556,"params":557,"fullSlug":563,"sectionId":564,"labelNames":565,"originalZendeskArticleId":554},"12844346208274","\u003Cp>Nous vous invitons à vérifier dans un premier temps que le bon d'avoir est lié à une commande sur le même site que celui de la commande que vous souhaitez effectuer (France, UK, US, Global, Allemagne, etc). \u003Cbr>Le bon d'avoir ne sera utilisable que sur le site sur lequel il a été obtenu et aucun changement ne sera possible.\u003C/p>\n\u003Cp>Les bons d'avoir ne sont pas cumulables.\u003C/p>\n\u003Cp>Vérifiez également que vous utilisez bien le mail lié au bon d’avoir, qu'il est encore valable et que vous êtes sur le site correspondant.\u003Cbr>Si la date d'expiration est passée, elle ne sera pas renouvelée.\u003C/p>\n\u003Cp> \u003C/p>","Régler avec un bon d'avoir",{"category":558,"ticket_form_id":561,"ticket_subject":562,"useAi":6,"order":7},{"id":559,"value":560},"14463775108754","form_bon_d_achat-","12529908594066","Paiements, débits et carte cadeaux","/support/regler-avec-un-bon-d-avoir","12844257823890",[],"SupportArticle",{"title":568,"description":8,"image":569,"canonical":570,"alternates":571},"Bon d'achat — Assistance",{"url":535,"alt":568},"https://staging-fr.typology.com/support/paiements-debits-et-carte-cadeaux/bon-d-achat",{"fr":570,"us":572,"gb":573,"de":574,"jp":575},"https://staging-us.typology.com/support/payments-charges-and-gift-cards/voucher","https://staging-uk.typology.com/support/payments-charges-and-gift-cards/voucher","https://staging-de.typology.com/support/zahlungen-abbuchungen-und-geschenkgutschein/gutscheincode","https://staging-jp.typology.com/support/payments-charges-and-gift-cards/voucher","content:supports:a56c9b03-74a3-4160-a025-5f471a530091.json","supports/a56c9b03-74a3-4160-a025-5f471a530091.json","supports/a56c9b03-74a3-4160-a025-5f471a530091",{"_path":580,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":581,"slug":582,"path":583,"title":584,"categories":585,"action":586,"seo":596,"parent":10,"_id":605,"_type":13,"_source":15,"_file":606,"_stem":607,"_extension":13},"/supports/5e1cd259-8483-4c4b-af95-d8693a4c0d5c","5e1cd259-8483-4c4b-af95-d8693a4c0d5c","carte-cadeaux","/support/paiements-debits-et-carte-cadeaux/carte-cadeaux","Carte cadeaux",[],{"content":587,"component":566},{"id":588,"body":589,"title":590,"params":591,"fullSlug":594,"sectionId":564,"labelNames":595,"originalZendeskArticleId":588},"12863372259986","\u003Cp dir=\"ltr\">Nous vous invitons à vérifier dans un premier temps que la carte a été achetée sur le même site que celui de la commande que vous souhaitez effectuer (France, UK, US, Global, Allemagne, etc). La carte ne sera utilisable que sur le site sur lequel elle a été achetée et aucun changement ne sera possible. \u003C/p>\n\u003Cp dir=\"ltr\">Vérifiez bien que le montant de votre panier est disponible sur la/les carte/s cadeau appliquée/s au panier. \u003C/p>\n\u003Cp dir=\"ltr\">Les cartes cadeaux sont cumulables (carte cadeau physique ou digitale).\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp dir=\"ltr\">\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">Cartes cadeaux digitales\u003C/span> : \u003C/strong>\u003C/p>\n\u003Cp dir=\"ltr\">Vérifier que le code est exact et qu'il correspond au code reçu dans le mail d'achat (ex : zéro ou la lettre O, inversion de l'ordre des lettres, etc).\u003C/p>\n\u003Cp dir=\"ltr\">\u003Cstrong>\u003Cspan class=\"wysiwyg-underline\">Cartes cadeaux physiques\u003C/span> (édition limitée) :\u003C/strong>\u003C/p>\n\u003Cp dir=\"ltr\">Les cartes cadeaux physiques sont uniquement disponibles sur le site France pour des commandes vers la France et la Belgique.\u003C/p>\n\u003Cp dir=\"ltr\">Elles fonctionnent de la même façon que les cartes cadeaux digitales et sont cumulables entre elles si vous en recevez plusieurs.\u003C/p>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp dir=\"ltr\">N'hésitez pas à nous contacter si vous avez le souci, en nous précisant le code complet de la carte cadeau et le mail lié à l'achat de la carte.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>","Régler avec une carte cadeau",{"category":592,"ticket_form_id":561,"ticket_subject":562,"useAi":6,"order":7},{"id":559,"value":593},"form_carte_cadeaux","/support/regler-avec-une-carte-cadeau",[],{"title":597,"description":8,"image":598,"canonical":599,"alternates":600},"Carte cadeaux — Assistance",{"url":535,"alt":597},"https://staging-fr.typology.com/support/paiements-debits-et-carte-cadeaux/carte-cadeaux",{"fr":599,"us":601,"gb":602,"de":603,"jp":604},"https://staging-us.typology.com/support/payments-charges-and-gift-cards/gift-cards","https://staging-uk.typology.com/support/payments-charges-and-gift-cards/gift-cards","https://staging-de.typology.com/support/zahlungen-abbuchungen-und-geschenkgutschein/geschenkkarten","https://staging-jp.typology.com/support/payments-charges-and-gift-cards/gift-cards","content:supports:5e1cd259-8483-4c4b-af95-d8693a4c0d5c.json","supports/5e1cd259-8483-4c4b-af95-d8693a4c0d5c.json","supports/5e1cd259-8483-4c4b-af95-d8693a4c0d5c",{"_path":609,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":610,"slug":611,"path":612,"title":613,"categories":614,"action":615,"seo":625,"parent":10,"_id":634,"_type":13,"_source":15,"_file":635,"_stem":636,"_extension":13},"/supports/9347cd2e-0d76-44d5-a766-bbff7e6bc148","9347cd2e-0d76-44d5-a766-bbff7e6bc148","difficulte-de-paiement","/support/paiements-debits-et-carte-cadeaux/difficulte-de-paiement","Difficulté de paiement",[],{"content":616,"component":566},{"id":617,"body":618,"title":619,"params":620,"fullSlug":623,"sectionId":564,"labelNames":624,"originalZendeskArticleId":617},"12844312618002","\u003Cp>\u003Cspan id=\"isPasted\">Nous vous conseillons de contacter votre organisme bancaire afin de vous assurer du bon fonctionnement de votre moyen de paiement. Si aucun souci n'est à signaler, contactez-nous\u003C/span>\u003Cspan id=\"isPasted\">\u003C/span>\u003Cspan id=\"isPasted\"> pour obtenir de l'aide. Notre équipe sera ravie de pouvoir répondre à vos questions !\u003C/span>\u003C/p>","Mon paiement a été refusé",{"category":621,"ticket_form_id":561,"ticket_subject":562,"useAi":6,"order":7},{"id":559,"value":622},"form_difficulté_de_paiement","/support/mon-paiement-a-ete-refuse",[],{"title":626,"description":8,"image":627,"canonical":628,"alternates":629},"Difficulté de paiement — 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Assistance",{"url":535,"alt":650},"https://staging-fr.typology.com/support/paiements-debits-et-carte-cadeaux/premier",{"fr":652,"us":654,"gb":655,"de":656,"jp":541},"https://staging-us.typology.com/support/payments-charges-and-gift-cards/premier","https://staging-uk.typology.com/support/payments-charges-and-gift-cards/premier","https://staging-de.typology.com/support/zahlungen-abbuchungen-und-geschenkgutschein/premier","content:supports:e25e19be-86c5-4fe3-ace8-3188ca916290.json","supports/e25e19be-86c5-4fe3-ace8-3188ca916290.json","supports/e25e19be-86c5-4fe3-ace8-3188ca916290",{"_path":661,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":662,"slug":663,"path":664,"title":665,"categories":666,"action":667,"seo":675,"parent":10,"_id":684,"_type":13,"_source":15,"_file":685,"_stem":686,"_extension":13},"/supports/91befbf4-47ef-46ee-b4e9-c9277cbd62bf","91befbf4-47ef-46ee-b4e9-c9277cbd62bf","autre","/support/paiements-debits-et-carte-cadeaux/autre","Autre",[],{"content":668,"component":566},{"id":669,"body":670,"title":671,"params":672,"fullSlug":673,"sectionId":564,"labelNames":674,"originalZendeskArticleId":669},"12844334858386","\u003Cp dir=\"ltr\">Vous pouvez régler par carte bancaire (Visa, Mastercard, Maestro et American Express), par virement bancaire : Bancontact (Belgique), via Paypal, carte cadeau Typology.\u003C/p>\n\u003Cp dir=\"ltr\">Vous ne pouvez utiliser qu’un mode de paiement par commande (Paypal, carte bancaire…).\u003C/p>\n\u003Cp dir=\"ltr\">Toutefois, si vous êtes en possession d’un bon d’avoir inférieur au montant du panier, vous pouvez l’appliquer et régler ensuite le montant restant par carte. \u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>","Les différents modes de paiement",{"noContactForm":7},"/support/les-differents-modes-de-paiement",[],{"title":676,"description":8,"image":677,"canonical":678,"alternates":679},"Autre — Assistance",{"url":535,"alt":676},"https://staging-fr.typology.com/support/paiements-debits-et-carte-cadeaux/autre",{"fr":678,"us":680,"gb":681,"de":682,"jp":683},"https://staging-us.typology.com/support/payments-charges-and-gift-cards/other","https://staging-uk.typology.com/support/payments-charges-and-gift-cards/other","https://staging-de.typology.com/support/zahlungen-abbuchungen-und-geschenkgutschein/sonstiges","https://staging-jp.typology.com/support/payments-charges-and-gift-cards/other","content:supports:91befbf4-47ef-46ee-b4e9-c9277cbd62bf.json","supports/91befbf4-47ef-46ee-b4e9-c9277cbd62bf.json","supports/91befbf4-47ef-46ee-b4e9-c9277cbd62bf",{"_path":688,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":689,"slug":690,"path":691,"title":692,"categories":693,"action":694,"seo":700,"parent":10,"_id":709,"_type":13,"_source":15,"_file":710,"_stem":711,"_extension":13},"/supports/8e74b34a-57fd-5110-a8d0-578361e62a5f","8e74b34a-57fd-5110-a8d0-578361e62a5f","j-ai-ete-debitee-deux-fois","/support/j-ai-ete-debitee-deux-fois","J'ai été débité(e) deux fois",[],{"content":695,"component":566},{"id":689,"body":696,"title":692,"fullSlug":691,"sectionId":564,"categoryId":697,"labelNames":698,"originalZendeskArticleId":699},"\u003Cp dir=\"ltr\">Nous vous invitons à vérifier dans un premier si vous avez reçu plusieurs confirmations de commande. Si une seule commande a été prise en compte, il s'agit sans doute d'un bug informatique de la banque. Il arrive parfois que le débit soit lancé avant la confirmation de commande du côté du vendeur. Lorsque cela arrive et que la commande n'est pas passée, le montant est recrédité automatiquement sous une dizaine de jours. \u003C/p>\n\u003Cp dir=\"ltr\">Nous vous invitons à vous diriger vers votre banque pour en savoir plus. \u003C/p>\n\u003Cp> \u003C/p>","12798244207122",[],"12863563453970",{"title":701,"description":8,"image":702,"canonical":703,"alternates":704},"J'ai été débité(e) deux fois — Assistance",{"url":535,"alt":701},"https://staging-fr.typology.com/support/j-ai-ete-debitee-deux-fois",{"fr":703,"us":705,"gb":706,"de":707,"jp":708},"https://staging-us.typology.com/support/i-was-charged-twice","https://staging-uk.typology.com/support/i-was-charged-twice","https://staging-de.typology.com/support/ich-wurde-zweimal-belastet-was-kann-ich-tun","https://staging-jp.typology.com/support/i-was-charged-twice","content:supports:8e74b34a-57fd-5110-a8d0-578361e62a5f.json","supports/8e74b34a-57fd-5110-a8d0-578361e62a5f.json","supports/8e74b34a-57fd-5110-a8d0-578361e62a5f",{"_path":713,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":714,"slug":715,"path":716,"title":717,"categories":718,"action":719,"seo":724,"parent":10,"_id":733,"_type":13,"_source":15,"_file":734,"_stem":735,"_extension":13},"/supports/7c8beac8-6b6d-5900-b605-4bebf40c934c","7c8beac8-6b6d-5900-b605-4bebf40c934c","carte-cadeau-digitale---offrir-une-carte-cadeau","/support/carte-cadeau-digitale---offrir-une-carte-cadeau","Carte cadeau digitale - offrir une carte cadeau",[],{"content":720,"component":566},{"id":714,"body":721,"title":717,"fullSlug":716,"sectionId":564,"categoryId":697,"labelNames":722,"originalZendeskArticleId":723},"\u003Cp>\u003Cspan data-sheets-root=\"1\" data-sheets-value=\"{"1":2,"2":"Nos cartes cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. Pour offrir une cadeau cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. Si la carte est achetée via le site Français, elle pourra être appliquée seulement sur le site Typology france qui comprends aussi la Belgique et Monaco par exemple. Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. Retrouvez les indications d'utilisation de la carte cadeau ici https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir."}\" data-sheets-userformat='{\"2\":1049089,\"3\":{\"1\":0},\"12\":0,\"23\":1}' data-sheets-textstyleruns='{\"1\":0}{\"1\":566,\"2\":{\"2\":{\"1\":2,\"2\":1136076},\"9\":1}}' data-sheets-hyperlinkruns='{\"1\":566,\"2\":\"https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir.\"}{\"1\":677}'>Nos cartes-cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\" data-sheets-value=\"{"1":2,"2":"Nos cartes cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. Pour offrir une cadeau cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. Si la carte est achetée via le site Français, elle pourra être appliquée seulement sur le site Typology france qui comprends aussi la Belgique et Monaco par exemple. Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. Retrouvez les indications d'utilisation de la carte cadeau ici https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir."}\" data-sheets-userformat='{\"2\":1049089,\"3\":{\"1\":0},\"12\":0,\"23\":1}' data-sheets-textstyleruns='{\"1\":0}{\"1\":566,\"2\":{\"2\":{\"1\":2,\"2\":1136076},\"9\":1}}' data-sheets-hyperlinkruns='{\"1\":566,\"2\":\"https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir.\"}{\"1\":677}'>Pour offrir une cadeau-cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\" data-sheets-value=\"{"1":2,"2":"Nos cartes cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. Pour offrir une cadeau cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. Si la carte est achetée via le site Français, elle pourra être appliquée seulement sur le site Typology france qui comprends aussi la Belgique et Monaco par exemple. Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. Retrouvez les indications d'utilisation de la carte cadeau ici https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir."}\" data-sheets-userformat='{\"2\":1049089,\"3\":{\"1\":0},\"12\":0,\"23\":1}' data-sheets-textstyleruns='{\"1\":0}{\"1\":566,\"2\":{\"2\":{\"1\":2,\"2\":1136076},\"9\":1}}' data-sheets-hyperlinkruns='{\"1\":566,\"2\":\"https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir.\"}{\"1\":677}'>Si la carte est achetée via le site français, elle pourra être appliquée seulement sur le site Typology France qui comprend aussi la Belgique et Monaco par exemple. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\" data-sheets-value=\"{"1":2,"2":"Nos cartes cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. Pour offrir une cadeau cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. Si la carte est achetée via le site Français, elle pourra être appliquée seulement sur le site Typology france qui comprends aussi la Belgique et Monaco par exemple. Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. Retrouvez les indications d'utilisation de la carte cadeau ici https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir."}\" data-sheets-userformat='{\"2\":1049089,\"3\":{\"1\":0},\"12\":0,\"23\":1}' data-sheets-textstyleruns='{\"1\":0}{\"1\":566,\"2\":{\"2\":{\"1\":2,\"2\":1136076},\"9\":1}}' data-sheets-hyperlinkruns='{\"1\":566,\"2\":\"https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir.\"}{\"1\":677}'>Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. \u003C/span>\u003C/p>\n\u003Cp>\u003Cspan data-sheets-root=\"1\" data-sheets-value=\"{"1":2,"2":"Nos cartes cadeaux sont digitales et ne feront pas l'objet d'un envoi de colis. Pour offrir une cadeau cadeau digitale, assurez-vous que vous la commandez sur le site d'achat du destinataire. Si la carte est achetée via le site Français, elle pourra être appliquée seulement sur le site Typology france qui comprends aussi la Belgique et Monaco par exemple. Une fois la carte achetée, un mail contenant le code vous sera envoyé et vous pourrez transmettre le code digitalement ou l'écrire sur une note. Retrouvez les indications d'utilisation de la carte cadeau ici https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir."}\" data-sheets-userformat='{\"2\":1049089,\"3\":{\"1\":0},\"12\":0,\"23\":1}' data-sheets-textstyleruns='{\"1\":0}{\"1\":566,\"2\":{\"2\":{\"1\":2,\"2\":1136076},\"9\":1}}' data-sheets-hyperlinkruns='{\"1\":566,\"2\":\"https://support.typology.com/hc/fr/articles/12844346208274-R%C3%A9gler-avec-une-carte-cadeau-ou-un-bon-d-avoir.\"}{\"1\":677}'>Retrouvez les indications d'utilisation de la carte-cadeau \u003Ca href=\"https://www.typology.com/support/regler-avec-un-bon-d-avoir\">ici\u003C/a>.\u003C/span>\u003C/p>",[],"15305120223890",{"title":725,"description":8,"image":726,"canonical":727,"alternates":728},"Carte cadeau digitale - offrir une carte cadeau — Assistance",{"url":535,"alt":725},"https://staging-fr.typology.com/support/carte-cadeau-digitale---offrir-une-carte-cadeau",{"fr":727,"us":729,"gb":730,"de":731,"jp":732},"https://staging-us.typology.com/support/digital-gift-card---offer-a-gift-card","https://staging-uk.typology.com/support/digital-gift-card---offer-a-gift-card","https://staging-de.typology.com/support/digitaler-geschenkgutschein---einen-geschenkgutschein-verschenken","https://staging-jp.typology.com/support/digital-gift-card---offer-a-gift-card","content:supports:7c8beac8-6b6d-5900-b605-4bebf40c934c.json","supports/7c8beac8-6b6d-5900-b605-4bebf40c934c.json","supports/7c8beac8-6b6d-5900-b605-4bebf40c934c",{"_path":737,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":738,"slug":739,"path":740,"title":741,"categories":742,"action":743,"seo":748,"parent":10,"_id":757,"_type":13,"_source":15,"_file":758,"_stem":759,"_extension":13},"/supports/e6b0721e-6448-5c63-b339-e0977f4c7710","e6b0721e-6448-5c63-b339-e0977f4c7710","comment-fonctionnent-les-credits-","/support/comment-fonctionnent-les-credits-","Comment fonctionnent les crédits ?",[],{"content":744,"component":566},{"id":738,"body":745,"title":741,"fullSlug":740,"sectionId":564,"categoryId":697,"labelNames":746,"originalZendeskArticleId":747},"\u003Cp>\u003Cstrong>Utilisation des crédits\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Les crédits peuvent être utilisés pour effectuer des commandes \u003Cstrong>en ligne\u003C/strong>, frais de livraison inclus.\u003C/li>\n\u003Cli>Chaque nouvelle allocation de crédits possède sa propre date d’expiration. La première date d’expiration à venir est affichée sous votre solde dans votre compte.\u003C/li>\n\u003Cli>Les crédits ne peuvent être appliqués qu’au moment du paiement. 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