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Assistance",{"url":518,"alt":550},"https://staging-fr.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/ou-est-mon-colis",{"fr":552,"us":554,"gb":555,"de":556,"jp":557},"https://staging-us.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/where-is-my-order","https://staging-uk.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/where-is-my-order","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellstatus-und--verfolgung/wo-ist-meine-bestellung","https://staging-jp.typology.com/support/a-delivery-order-or-return/order-status-and-tracking/where-is-my-order","content:supports:147b430f-4196-4606-ac8c-1ef6fbd0b147.json","supports/147b430f-4196-4606-ac8c-1ef6fbd0b147.json","supports/147b430f-4196-4606-ac8c-1ef6fbd0b147",{"_path":562,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":563,"slug":564,"path":565,"title":566,"categories":567,"action":568,"seo":575,"parent":10,"_id":584,"_type":13,"_source":15,"_file":585,"_stem":586,"_extension":13},"/supports/ea519ead-15e6-4747-ae1a-2adb2757b57a","ea519ead-15e6-4747-ae1a-2adb2757b57a","je-n-ai-pas-recu-ma-commande","/support/commande-livraison-et-retours/statut-et-suivi-du-colis/je-n-ai-pas-recu-ma-commande","Je n'ai pas reçu ma commande",[],{"content":569,"component":548},{"params":570,"subject":574,"type":547,"requireAuth":7},{"subject":571,"category":573,"ticket_form_id":545,"ticket_subject":499,"useAi":6,"order":7},{"id":540,"value":572},"form_je_n_ai_pas_reçu_ma_commande",{"id":543,"value":544},"requestOrder",{"title":576,"description":8,"image":577,"canonical":578,"alternates":579},"Je n'ai pas reçu ma commande — Assistance",{"url":518,"alt":576},"https://staging-fr.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/je-n-ai-pas-recu-ma-commande",{"fr":578,"us":580,"gb":581,"de":582,"jp":583},"https://staging-us.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/i-haven-t-received-my-order","https://staging-uk.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/i-haven-t-received-my-order","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellstatus-und--verfolgung/ich-habe-meine-bestellung-nicht-erhalten","https://staging-jp.typology.com/support/a-delivery-order-or-return/order-status-and-tracking/i-haven-t-received-my-order","content:supports:ea519ead-15e6-4747-ae1a-2adb2757b57a.json","supports/ea519ead-15e6-4747-ae1a-2adb2757b57a.json","supports/ea519ead-15e6-4747-ae1a-2adb2757b57a",{"_path":588,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":589,"slug":590,"path":591,"title":592,"categories":593,"action":594,"seo":601,"parent":10,"_id":610,"_type":13,"_source":15,"_file":611,"_stem":612,"_extension":13},"/supports/1b0842f2-b183-4193-a2e9-e8a40f2fcdd8","1b0842f2-b183-4193-a2e9-e8a40f2fcdd8","mon-colis-a-ete-renvoye-a-l-expediteur","/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur","Mon colis a été renvoyé à l'expéditeur",[],{"content":595,"component":548},{"params":596,"subject":600,"type":547,"requireAuth":7},{"subject":597,"category":599,"ticket_form_id":545,"ticket_subject":499,"useAi":6,"order":7},{"id":540,"value":598},"form_mon_colis_a_été_renvoyé_à_l_expéditeur",{"id":543,"value":544},"duplicateOrder",{"title":602,"description":8,"image":603,"canonical":604,"alternates":605},"Mon colis a été renvoyé à l'expéditeur — Assistance",{"url":518,"alt":602},"https://staging-fr.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur",{"fr":604,"us":606,"gb":607,"de":608,"jp":609},"https://staging-us.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/my-package-was-returned-to-sender","https://staging-uk.typology.com/support/orders-shipping-and-returns/order-status-and-tracking/my-package-was-returned-to-sender","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellstatus-und--verfolgung/mein-paket-wurde-an-den-absender-zuruckgeschickt","https://staging-jp.typology.com/support/a-delivery-order-or-return/order-status-and-tracking/my-package-was-returned-to-sender","content:supports:1b0842f2-b183-4193-a2e9-e8a40f2fcdd8.json","supports/1b0842f2-b183-4193-a2e9-e8a40f2fcdd8.json","supports/1b0842f2-b183-4193-a2e9-e8a40f2fcdd8",{"_path":614,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":615,"slug":616,"path":617,"title":618,"categories":619,"action":620,"seo":627,"parent":10,"_id":636,"_type":13,"_source":15,"_file":637,"_stem":638,"_extension":13},"/supports/567b3075-41f9-43f5-ac5c-c557b6ba465a","567b3075-41f9-43f5-ac5c-c557b6ba465a","je-n-ai-pas-recu-mon-colis-qui-est-indique-livre","/support/commande-livraison-et-retours/statut-et-suivi-du-colis/je-n-ai-pas-recu-mon-colis-qui-est-indique-livre","Je n’ai pas reçu mon colis qui est indiqué livré",[],{"content":621,"component":548},{"params":622,"subject":626,"type":547,"requireAuth":7},{"subject":623,"category":625,"ticket_form_id":545,"ticket_subject":499,"useAi":6,"order":7},{"id":540,"value":624},"form_colis_non_reçu",{"id":543,"value":544},"lostOrder",{"title":628,"description":618,"image":629,"canonical":630,"alternates":631},"Je n’ai pas reçu mon colis qui est indiqué livré — Assistance",{"url":518,"alt":628},"https://staging-fr.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/je-n-ai-pas-recu-mon-colis-qui-est-indique-livre",{"fr":630,"us":632,"gb":633,"de":634,"jp":635},"https://staging-us.typology.com/support","https://staging-uk.typology.com/support","https://staging-de.typology.com/support","https://staging-jp.typology.com/support","content:supports:567b3075-41f9-43f5-ac5c-c557b6ba465a.json","supports/567b3075-41f9-43f5-ac5c-c557b6ba465a.json","supports/567b3075-41f9-43f5-ac5c-c557b6ba465a",{"_path":640,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":508,"slug":641,"path":642,"title":643,"categories":644,"action":645,"seo":653,"parent":525,"_id":662,"_type":13,"_source":15,"_file":663,"_stem":664,"_extension":13},"/supports/d9f6ffb7-693c-517c-9693-51ca917264b2","tarifs-et-delais","/support/tarifs-et-delais","Tarifs & Délais",[],{"content":646,"component":652},{"id":508,"body":647,"title":643,"fullSlug":642,"sectionId":648,"categoryId":649,"labelNames":650,"originalZendeskArticleId":651},"\u003Cp dir=\"ltr\">Il faut compter entre 24 et 48 heures ouvrés pour la préparation et l’expédition de votre commande. Le délai de livraison dépendra ensuite du transporteur choisi, entre 48 et 72 heures ouvrés en moyenne pour la livraison standard,\u003Cstrong> le décompte commençant à l'expédition\u003C/strong>. \u003C/p>\n\u003Cp dir=\"ltr\">Les délais sont donnés à titre indicatif et dépendent de facteurs extérieurs corrélés aux conditions de transports, Typology ne pourra pas être tenu responsable d’un retard de livraison et les frais de port ne pourront faire l’objet d’un remboursement. La commande ne pourra pas être annulée pour les raisons citées conformément à nos \u003Ca href=\"https://www.typology.com/support/modifier-ou-annuler-ma-commande\">conditions d'annulation\u003C/a>.\u003C/p>\n\u003Cp dir=\"ltr\">Nous vous invitons également à prendre en compte le jour de la commande, car toute \u003Cstrong>commande passée la veille et pendant le weekend est préparée et expédiée le jour ouvré suivant.\u003C/strong> Ce délai ne pourra pas être considéré comme un retard.\u003C/p>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">\u003Cspan id=\"isPasted\">Livraison à domicile Colissimo\u003C/span>\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">48H-72H\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Mondial Relay\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3 à 4 jours\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Chronopost\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">7.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">24H-48H\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp dir=\"ltr\">\u003Cstrong>Délais pour la Belgique\u003C/strong>\u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Livraison à domicile Colissimo\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3-5 jours\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Mondial Relay\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">3-4 jours\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp>\u003Cstrong>Délais pour les DOM-TOM\u003C/strong>\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cdiv class=\"prose-wrapper\">\u003Ctable class=\"w-full table-fixed\" style=\"border-collapse: collapse; width: 100%;\" border=\"1\">\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.4286%;\">Livraison à domicile Colissimo\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.1429%;\">4.90\u003C/td>\n\u003Ctd class=\"wysiwyg-text-align-center\" style=\"width: 33.2857%;\">5-7 jours\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C/div>\n\u003Cp> \u003C/p>","12860179089810","12798224902930",[513],"12860194700306","SupportArticle",{"title":654,"description":8,"image":655,"canonical":656,"alternates":657},"Tarifs & Délais — Assistance",{"url":518,"alt":654},"https://staging-fr.typology.com/support/tarifs-et-delais",{"fr":656,"us":658,"gb":659,"de":660,"jp":661},"https://staging-us.typology.com/support/shipping-fees-and-delay","https://staging-uk.typology.com/support/shipping-fees-and-delay","https://staging-de.typology.com/support/was-sind-meine-versandoptionen","https://staging-jp.typology.com/support/shipping-fees-and-delay","content:supports:d9f6ffb7-693c-517c-9693-51ca917264b2.json","supports/d9f6ffb7-693c-517c-9693-51ca917264b2.json","supports/d9f6ffb7-693c-517c-9693-51ca917264b2",{"_path":666,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":667,"slug":668,"path":669,"title":670,"categories":671,"action":672,"seo":677,"parent":525,"_id":685,"_type":13,"_source":15,"_file":686,"_stem":687,"_extension":13},"/supports/a4d83076-c534-5863-863a-797c3fd7d09f","a4d83076-c534-5863-863a-797c3fd7d09f","la-livraison-de-mon-colis-prend-du-retard-que-faire-","/support/la-livraison-de-mon-colis-prend-du-retard-que-faire-","La livraison de mon colis prend du retard, que faire ?",[],{"content":673,"component":652},{"id":667,"body":674,"title":670,"fullSlug":669,"sectionId":648,"categoryId":649,"labelNames":675,"originalZendeskArticleId":676},"\u003Cp>Nous mettons tout en œuvre pour respecter les délais de livraison annoncés. Toutefois, il peut arriver que des retards surviennent en raison de circonstances indépendantes de notre volonté (conditions météo, saturation du réseau de transport, etc.).\u003Cspan aria-label=\" \" data-stringify-type=\"paragraph-break\">\u003C/span>\u003C/p>\u003Cp>Si votre colis est toujours en cours d’acheminement, nous vous recommandons de patienter jusqu’à sa livraison. Vous pouvez également contacter directement le transporteur pour obtenir des informations plus précises sur son état d’avancement.\u003Cspan aria-label=\" \" data-stringify-type=\"paragraph-break\">\u003C/span>\u003C/p>\u003Cp>\u003Cstrong>À noter\u003C/strong> : le suivi n’est pas mis à jour en temps réel. Les informations de suivi dépendent des scans effectués à chaque étape du trajet. Il peut donc y avoir plusieurs jours sans mise à jour visible, même si le colis se rapproche de son lieu d'expédition.\u003C/p>",[],"29738056088082",{"title":678,"description":8,"image":679,"canonical":680,"alternates":681},"La livraison de mon colis prend du retard, que faire ? — Assistance",{"url":518,"alt":678},"https://staging-fr.typology.com/support/la-livraison-de-mon-colis-prend-du-retard-que-faire-",{"fr":680,"us":682,"gb":683,"de":684,"jp":635},"https://staging-us.typology.com/support/my-package-delivery-is-delayed-what-should-i-do","https://staging-uk.typology.com/support/my-package-delivery-is-delayed-what-should-i-do","https://staging-de.typology.com/support/die-lieferung-meines-pakets-verzogert-sich-–-was-soll-ich-tun","content:supports:a4d83076-c534-5863-863a-797c3fd7d09f.json","supports/a4d83076-c534-5863-863a-797c3fd7d09f.json","supports/a4d83076-c534-5863-863a-797c3fd7d09f",{"_path":689,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":509,"slug":690,"path":691,"title":692,"categories":693,"action":694,"seo":699,"parent":525,"_id":708,"_type":13,"_source":15,"_file":709,"_stem":710,"_extension":13},"/supports/b7400aa1-1a02-501e-9425-e43cf0950820","mon-suivi-n-avance-pas","/support/mon-suivi-n-avance-pas","Mon suivi n'avance pas",[],{"content":695,"component":652},{"id":509,"body":696,"title":692,"fullSlug":691,"sectionId":648,"categoryId":649,"labelNames":697,"originalZendeskArticleId":698},"\u003Cp dir=\"ltr\">Si votre colis vient d’être expédié, nous vous invitons à patienter quelques heures le temps que le suivi se mette à jour dès la prise en charge du colis par le livreur. \u003C/p>\n\u003Cp dir=\"ltr\">Si le suivi est bloqué durant son acheminement, il se peut qu’il n’ait pas encore été flashé à son prochain point d’arrivée. Nous vous invitons à vérifier que le suivi n’avance pas dans les prochaines 24 à 48 heures et à nous contacter si aucune avancée n’est constatée.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[513],"12860354095890",{"title":700,"description":8,"image":701,"canonical":702,"alternates":703},"Mon suivi n'avance pas — Assistance",{"url":518,"alt":700},"https://staging-fr.typology.com/support/mon-suivi-n-avance-pas",{"fr":702,"us":704,"gb":705,"de":706,"jp":707},"https://staging-us.typology.com/support/my-tracking-is-not-progressing","https://staging-uk.typology.com/support/my-tracking-is-not-progressing","https://staging-de.typology.com/support/was-ist-wenn-die-sendungsverfolgung-nicht-aktualisiert-wird","https://staging-jp.typology.com/support/my-tracking-is-not-progressing","content:supports:b7400aa1-1a02-501e-9425-e43cf0950820.json","supports/b7400aa1-1a02-501e-9425-e43cf0950820.json","supports/b7400aa1-1a02-501e-9425-e43cf0950820",{"_path":712,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":713,"slug":714,"path":715,"title":716,"categories":717,"action":718,"seo":723,"parent":525,"_id":731,"_type":13,"_source":15,"_file":732,"_stem":733,"_extension":13},"/supports/2063b34b-4e80-5c0e-ac97-439dcce5f583","2063b34b-4e80-5c0e-ac97-439dcce5f583","dans-quel-pays-livrez-vous-","/support/dans-quel-pays-livrez-vous-","Dans quel pays livrez-vous ?",[],{"content":719,"component":652},{"id":713,"body":720,"title":716,"fullSlug":715,"sectionId":648,"categoryId":649,"labelNames":721,"originalZendeskArticleId":722},"\u003Cp>Le site France est destiné aux commandes vers la France, la Belgique et Monaco uniquement.\u003C/p>\n\u003Cp>Pour toute autre destination, il est nécessaire de commander sur le site \u003Ca href=\"https://global.typology.com/\" target=\"_self\">Global\u003C/a>, \u003Ca href=\"https://de.typology.com/\" target=\"_self\">Allemagne\u003C/a>, \u003Ca href=\"https://uk.typology.com/\" target=\"_self\">UK\u003C/a>, \u003Ca href=\"https://us.typology.com/\" target=\"_self\">US.\u003C/a> Les commandes passées sur le mauvais site seront susceptibles d’être retardées ou annulées si l'adresse est invalide.\u003C/p>",[],"12860237845138",{"title":724,"description":8,"image":725,"canonical":726,"alternates":727},"Dans quel pays livrez-vous ? — Assistance",{"url":518,"alt":724},"https://staging-fr.typology.com/support/dans-quel-pays-livrez-vous-",{"fr":726,"us":728,"gb":729,"de":634,"jp":730},"https://staging-us.typology.com/support/where-do-you-ship-","https://staging-uk.typology.com/support/where-do-you-ship","https://staging-jp.typology.com/support/where-do-you-ship","content:supports:2063b34b-4e80-5c0e-ac97-439dcce5f583.json","supports/2063b34b-4e80-5c0e-ac97-439dcce5f583.json","supports/2063b34b-4e80-5c0e-ac97-439dcce5f583",{"_path":735,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":736,"slug":737,"path":738,"title":739,"categories":740,"action":741,"seo":746,"parent":525,"_id":755,"_type":13,"_source":15,"_file":756,"_stem":757,"_extension":13},"/supports/f2c6c219-8109-5c7d-959c-c59e210f084e","f2c6c219-8109-5c7d-959c-c59e210f084e","mon-colis-est-vide-que-faire-","/support/mon-colis-est-vide-que-faire-","Mon colis est vide, que faire ?",[],{"content":742,"component":652},{"id":736,"body":743,"title":739,"fullSlug":738,"sectionId":648,"categoryId":649,"labelNames":744,"originalZendeskArticleId":745},"\u003Cp>Si vous recevez un colis vide, contactez immédiatement notre service client en fournissant votre numéro de commande et des photos du colis reçu, avec l’étiquette du transporteur visible. Nous traiterons votre réclamation dans les plus brefs délais sous condition que les informations demandées soient transmises.\u003C/p>",[],"25641964054802",{"title":747,"description":8,"image":748,"canonical":749,"alternates":750},"Mon colis est vide, que faire ? — Assistance",{"url":518,"alt":747},"https://staging-fr.typology.com/support/mon-colis-est-vide-que-faire-",{"fr":749,"us":751,"gb":752,"de":753,"jp":754},"https://staging-us.typology.com/support/my-package-is-empty-what-should-i-do","https://staging-uk.typology.com/support/my-package-is-empty-what-should-i-do","https://staging-de.typology.com/support/mein-paket-ist-leer-was-soll-ich-tun","https://staging-jp.typology.com/support/my-package-is-empty-what-should-i-do","content:supports:f2c6c219-8109-5c7d-959c-c59e210f084e.json","supports/f2c6c219-8109-5c7d-959c-c59e210f084e.json","supports/f2c6c219-8109-5c7d-959c-c59e210f084e",{"_path":759,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":760,"slug":761,"path":762,"title":763,"categories":764,"action":765,"seo":770,"parent":525,"_id":779,"_type":13,"_source":15,"_file":780,"_stem":781,"_extension":13},"/supports/6e01a2d6-2bc8-5de7-a319-0cecb69cc60b","6e01a2d6-2bc8-5de7-a319-0cecb69cc60b","mon-colis-a-ete-livre-plus-tard-que-prevu","/support/mon-colis-a-ete-livre-plus-tard-que-prevu","Mon colis a été livré plus tard que prévu",[],{"content":766,"component":652},{"id":760,"body":767,"title":763,"fullSlug":762,"sectionId":648,"categoryId":649,"labelNames":768,"originalZendeskArticleId":769},"\u003Cp>Nous nous efforçons de respecter les délais de livraison annoncés. Cependant, des retards peuvent survenir. Si votre colis a été livré en retard, nous nous excusons pour la gêne occasionnée. Notez que comme indiqué dans nos délais de livraison, ils sont indiqués à titre indicatif et ne donneront pas droit à un remboursement des frais de port ou tout autre geste commercial.\u003C/p>",[],"25642654882706",{"title":771,"description":8,"image":772,"canonical":773,"alternates":774},"Mon colis a été livré plus tard que prévu — Assistance",{"url":518,"alt":771},"https://staging-fr.typology.com/support/mon-colis-a-ete-livre-plus-tard-que-prevu",{"fr":773,"us":775,"gb":776,"de":777,"jp":778},"https://staging-us.typology.com/support/my-package-was-delivered-later-than-expected","https://staging-uk.typology.com/support/my-package-was-delivered-later-than-expected","https://staging-de.typology.com/support/mein-paket-wurde-spater-als-erwartet-geliefert","https://staging-jp.typology.com/support/my-package-was-delivered-later-than-expected","content:supports:6e01a2d6-2bc8-5de7-a319-0cecb69cc60b.json","supports/6e01a2d6-2bc8-5de7-a319-0cecb69cc60b.json","supports/6e01a2d6-2bc8-5de7-a319-0cecb69cc60b",{"_path":783,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":784,"slug":785,"path":786,"title":787,"categories":788,"action":789,"seo":794,"parent":525,"_id":802,"_type":13,"_source":15,"_file":803,"_stem":804,"_extension":13},"/supports/f2524454-e577-515e-a94e-53d621e2a6c8","f2524454-e577-515e-a94e-53d621e2a6c8","j-ai-abime-mon-produit-que-puis-je-faire--casse-percage","/support/j-ai-abime-mon-produit-que-puis-je-faire--casse-percage","J’ai abimé mon produit, que puis-je faire ? (casse, perçage...)",[],{"content":790,"component":652},{"id":784,"body":791,"title":787,"fullSlug":786,"sectionId":648,"categoryId":649,"labelNames":792,"originalZendeskArticleId":793},"\u003Cp>Les dommages causés par une utilisation ou une manipulation incorrecte ne sont pas couverts par notre politique de retour et de remboursement.\u003C/p>\n\u003Cp>Nous ne proposons pas d'échange de produits ouverts et utilisés.\u003C/p>",[],"25642090610578",{"title":795,"description":8,"image":796,"canonical":797,"alternates":798},"J’ai abimé mon produit, que puis-je faire ? (casse, perçage. — Assistance",{"url":518,"alt":795},"https://staging-fr.typology.com/support/j-ai-abime-mon-produit-que-puis-je-faire--casse-percage",{"fr":797,"us":799,"gb":800,"de":801,"jp":635},"https://staging-us.typology.com/support/i-damaged-my-product-what-can-i-do-breakage-drilling-etc","https://staging-uk.typology.com/support/i-damaged-my-product-what-can-i-do-breakage-drilling-etc","https://staging-de.typology.com/support/ich-habe-mein-produkt-beschadigt-was-kann-ich-tun-bruch-bohrung-usw","content:supports:f2524454-e577-515e-a94e-53d621e2a6c8.json","supports/f2524454-e577-515e-a94e-53d621e2a6c8.json","supports/f2524454-e577-515e-a94e-53d621e2a6c8",{"_path":806,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":807,"slug":808,"path":809,"title":810,"categories":811,"action":812,"seo":817,"parent":525,"_id":826,"_type":13,"_source":15,"_file":827,"_stem":828,"_extension":13},"/supports/5cc4b10b-7615-59e7-a120-7c67d176f294","5cc4b10b-7615-59e7-a120-7c67d176f294","delais-de-reclamation","/support/delais-de-reclamation","Délais de réclamation",[],{"content":813,"component":652},{"id":807,"body":814,"title":810,"fullSlug":809,"sectionId":648,"categoryId":649,"labelNames":815,"originalZendeskArticleId":816},"\u003Cp>Pour un souci de livraison, nous vous invitons à nous le signaler dans les 14 jours suivant la confirmation de votre commande.\u003Cbr>Pour toute commande reçue, vous avez 14 jours pour signaler un souci avec l’un de vos produits.\u003Cbr>Toute demande faite après ces délais ne pourra pas être prise en charge.\u003C/p>",[],"12860290310930",{"title":818,"description":8,"image":819,"canonical":820,"alternates":821},"Délais de réclamation — Assistance",{"url":518,"alt":818},"https://staging-fr.typology.com/support/delais-de-reclamation",{"fr":820,"us":822,"gb":823,"de":824,"jp":825},"https://staging-us.typology.com/support/delay-to-report-an-issue","https://staging-uk.typology.com/support/delay-to-report-an-issue","https://staging-de.typology.com/support/meldung-eines-problems","https://staging-jp.typology.com/support/delay-to-report-an-issue","content:supports:5cc4b10b-7615-59e7-a120-7c67d176f294.json","supports/5cc4b10b-7615-59e7-a120-7c67d176f294.json","supports/5cc4b10b-7615-59e7-a120-7c67d176f294",{"_path":830,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":831,"slug":832,"path":833,"title":834,"categories":835,"action":836,"seo":841,"parent":525,"_id":850,"_type":13,"_source":15,"_file":851,"_stem":852,"_extension":13},"/supports/601686c2-6170-51b9-a144-2773a6f6e6b2","601686c2-6170-51b9-a144-2773a6f6e6b2","les-frais-de-douanes","/support/les-frais-de-douanes","Les frais de douanes",[],{"content":837,"component":652},{"id":831,"body":838,"title":834,"fullSlug":833,"sectionId":648,"categoryId":649,"labelNames":839,"originalZendeskArticleId":840},"\u003Cp>Les frais de douane sont spécifiques à chaque pays et dépendent du montant de votre commande.\u003C/p>\n\u003Cp>Lorsque des frais s'appliquent, ils sont à votre charge. Pour une adresse de livraison située en France métropolitaine, il n'y aura pas de frais de douanes à régler. \u003C/p>",[],"12860379546514",{"title":842,"description":8,"image":843,"canonical":844,"alternates":845},"Les frais de douanes — Assistance",{"url":518,"alt":842},"https://staging-fr.typology.com/support/les-frais-de-douanes",{"fr":844,"us":846,"gb":847,"de":848,"jp":849},"https://staging-us.typology.com/support/custom-fees","https://staging-uk.typology.com/support/custom-fees","https://staging-de.typology.com/support/muss-ich-bei-erhalt-meiner-bestellung-zollgebuhren-bezahlen","https://staging-jp.typology.com/support/custom-fees","content:supports:601686c2-6170-51b9-a144-2773a6f6e6b2.json","supports/601686c2-6170-51b9-a144-2773a6f6e6b2.json","supports/601686c2-6170-51b9-a144-2773a6f6e6b2",{"_path":854,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":855,"slug":856,"path":857,"title":858,"categories":859,"action":860,"seo":865,"parent":525,"_id":874,"_type":13,"_source":15,"_file":875,"_stem":876,"_extension":13},"/supports/ca7db7e5-4455-5dc6-9cec-2e549df72eaa","ca7db7e5-4455-5dc6-9cec-2e549df72eaa","quand-vais-je-recevoir-le-suivi-de-mon-colis-","/support/quand-vais-je-recevoir-le-suivi-de-mon-colis-","Quand vais-je recevoir le suivi de mon colis ?",[],{"content":861,"component":652},{"id":855,"body":862,"title":858,"fullSlug":857,"sectionId":648,"categoryId":649,"labelNames":863,"originalZendeskArticleId":864},"\u003Cp>Un mail et/ou un message vous seront envoyés dès l’expédition du colis avec un numéro de suivi. N’hésitez pas à vérifier le suivi du colis sur le site de votre poste locale (BPost, etc…), le colis passant entre les mains des transporteurs locaux à son arrivée dans le pays de destination, le suivi est susceptible d’être plus détaillé sur le site du transporteur concerné. \u003C/p>",[],"12860350273554",{"title":866,"description":8,"image":867,"canonical":868,"alternates":869},"Quand vais-je recevoir le suivi de mon colis ? — Assistance",{"url":518,"alt":866},"https://staging-fr.typology.com/support/quand-vais-je-recevoir-le-suivi-de-mon-colis-",{"fr":868,"us":870,"gb":871,"de":872,"jp":873},"https://staging-us.typology.com/support/when-will-i-receive-the-tracking-number-","https://staging-uk.typology.com/support/when-will-i-receive-the-tracking-number","https://staging-de.typology.com/support/wurde-meine-bestellung-beschleunigt","https://staging-jp.typology.com/support/when-will-i-receive-the-tracking-number","content:supports:ca7db7e5-4455-5dc6-9cec-2e549df72eaa.json","supports/ca7db7e5-4455-5dc6-9cec-2e549df72eaa.json","supports/ca7db7e5-4455-5dc6-9cec-2e549df72eaa",{"_path":878,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":511,"slug":879,"path":880,"title":881,"categories":882,"action":883,"seo":888,"parent":525,"_id":897,"_type":13,"_source":15,"_file":898,"_stem":899,"_extension":13},"/supports/632bafb6-9de0-5915-ba2b-35b8408ed516","mon-colis-est-en-retour-expediteur","/support/mon-colis-est-en-retour-expediteur","Mon colis est en retour expéditeur",[],{"content":884,"component":652},{"id":511,"body":885,"title":881,"fullSlug":880,"sectionId":648,"categoryId":649,"labelNames":886,"originalZendeskArticleId":887},"\u003Cp>\u003Cspan id=\"isPasted\">Si votre colis a été réexpédié vers notre entrepôt, nous vous invitons à vérifier l’adresse indiquée dans un premier temps par vos soins. Une prise en charge automatisée est possible \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur\">ici\u003C/a>.\u003C/span>\u003C/p>",[513],"12860314236562",{"title":889,"description":8,"image":890,"canonical":891,"alternates":892},"Mon colis est en retour expéditeur — Assistance",{"url":518,"alt":889},"https://staging-fr.typology.com/support/mon-colis-est-en-retour-expediteur",{"fr":891,"us":893,"gb":894,"de":895,"jp":896},"https://staging-us.typology.com/support/my-package-is-being-returned-to-the-sender","https://staging-uk.typology.com/support/my-package-is-being-returned-to-the-sender","https://staging-de.typology.com/support/mein-paket-wurde-an-den-absender-zuruckgeschickt-was-wird-damit-passieren","https://staging-jp.typology.com/support/my-package-is-being-returned-to-the-sender","content:supports:632bafb6-9de0-5915-ba2b-35b8408ed516.json","supports/632bafb6-9de0-5915-ba2b-35b8408ed516.json","supports/632bafb6-9de0-5915-ba2b-35b8408ed516",{"_path":901,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":902,"slug":903,"path":904,"title":905,"categories":906,"action":907,"seo":912,"parent":525,"_id":917,"_type":13,"_source":15,"_file":918,"_stem":919,"_extension":13},"/supports/cd29ecc8-d8a0-53e5-86f5-d546c2d72301","cd29ecc8-d8a0-53e5-86f5-d546c2d72301","les-frais-de-douane-pour-les-dom-tom","/support/les-frais-de-douane-pour-les-dom-tom","Les frais de douane pour les DOM TOM",[],{"content":908,"component":652},{"id":902,"body":909,"title":905,"fullSlug":904,"sectionId":648,"categoryId":649,"labelNames":910,"originalZendeskArticleId":911},"\u003Cp>Pour toute expédition à destination des DOM-TOM, nos clients résidents dans les départements d’outre-mer devront s’acquitter des frais d’octroi de mer ainsi que des éventuels frais de douanes qui peuvent s’appliquer selon le montant de la commande. \u003C/p>\n\u003Cp>Ces frais sont valables pour chaque commande envoyée dans les DOM, et aucun passe-droit ne pourra se faire valoir. Si votre facturation vous paraît cependant trop importante et injustifiée, nous vous invitons à contacter le service client. \u003C/p>",[],"12863585610514",{"title":913,"description":8,"image":914,"canonical":915,"alternates":916},"Les frais de douane pour les DOM TOM — Assistance",{"url":518,"alt":913},"https://staging-fr.typology.com/support/les-frais-de-douane-pour-les-dom-tom",{"fr":915,"us":632,"gb":633,"de":634,"jp":635},"content:supports:cd29ecc8-d8a0-53e5-86f5-d546c2d72301.json","supports/cd29ecc8-d8a0-53e5-86f5-d546c2d72301.json","supports/cd29ecc8-d8a0-53e5-86f5-d546c2d72301",{"_path":921,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":922,"slug":923,"path":924,"title":925,"categories":926,"action":927,"seo":932,"parent":525,"_id":941,"_type":13,"_source":15,"_file":942,"_stem":943,"_extension":13},"/supports/9afe92f8-1539-5c01-ae38-90e7c818979d","9afe92f8-1539-5c01-ae38-90e7c818979d","que-faire-si-mon-colis-est-depose-en-bureau-de-poste--point-relais-","/support/que-faire-si-mon-colis-est-depose-en-bureau-de-poste--point-relais-","Que faire si mon colis est déposé en bureau de poste / point relais ?",[],{"content":928,"component":652},{"id":922,"body":929,"title":925,"fullSlug":924,"sectionId":648,"categoryId":649,"labelNames":930,"originalZendeskArticleId":931},"\u003Cp>Une fois votre colis pris en charge par La Poste, le livreur évalue les conditions de livraison. Si la livraison à domicile n’est pas jugée possible (adresse inaccessible ou autre contrainte), le colis pourra être déposé dans un point de retrait, généralement le bureau de poste le plus proche, plutôt qu’à votre adresse.\u003C/p>\n\u003Cp>\u003Cstrong>Récupération ou retour à l’expéditeur\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Si le point de retrait est proche de chez vous, il vous appartiendra de récupérer votre colis directement.\u003C/li>\n\u003Cli>Si vous ne récupérez pas le colis, celui-ci sera retourné à l’expéditeur. Dans ce cas, vous pourrez demander un renvoi ou un remboursement via la page dédiée \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur\">ici\u003C/a>.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Option pour un second envoi\u003C/strong>\u003C/p>\n\u003Cp>Si votre colis est déposé dans un point de retrait situé en dehors de votre secteur et que vous ne pouvez pas vous y rendre, un second envoi à votre adresse sera envisageable*, sous réserve de validation par notre service client. Avant de faire cette demande, veuillez vérifier que votre adresse est bien accessible pour le livreur.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp>*Cela ne concernera pas les offres de Noël. Retrouvez \u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">ici\u003C/a> toutes les informations.\u003C/p>",[],"12860343509138",{"title":933,"description":8,"image":934,"canonical":935,"alternates":936},"Que faire si mon colis est déposé en bureau de poste / point — Assistance",{"url":518,"alt":933},"https://staging-fr.typology.com/support/que-faire-si-mon-colis-est-depose-en-bureau-de-poste--point-relais-",{"fr":935,"us":937,"gb":938,"de":939,"jp":940},"https://staging-us.typology.com/support/there-is-an-issue-with-my-package-delivery","https://staging-uk.typology.com/support/there-is-an-issue-with-my-package-delivery","https://staging-de.typology.com/support/es-gibt-ein-problem-mit-der-zustellung-meines-pakets","https://staging-jp.typology.com/support/there-is-an-issue-with-my-package-delivery","content:supports:9afe92f8-1539-5c01-ae38-90e7c818979d.json","supports/9afe92f8-1539-5c01-ae38-90e7c818979d.json","supports/9afe92f8-1539-5c01-ae38-90e7c818979d",{"_path":945,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":946,"slug":947,"path":948,"title":949,"categories":950,"action":951,"seo":956,"parent":525,"_id":965,"_type":13,"_source":15,"_file":966,"_stem":967,"_extension":13},"/supports/1552f10c-b0b3-5b42-ac4b-7127eb41799c","1552f10c-b0b3-5b42-ac4b-7127eb41799c","regroupement-des-commandes","/support/regroupement-des-commandes","Regroupement des commandes",[],{"content":952,"component":652},{"id":946,"body":953,"title":949,"fullSlug":948,"sectionId":648,"categoryId":649,"labelNames":954,"originalZendeskArticleId":955},"\u003Cp>Nous ne fusionnons pas les commandes, si vous passez plusieurs commandes à la suite par choix ou par oubli d’un produit, elles seront envoyées individuellement conformément à la facture.\u003Cbr>Les commandes ne se cumulent pas, ni pour les avantages sur panier, ni pour les frais de livraison. Des frais de livraison seront donc applicables pour chaque commande selon son montant et ne feront pas l’objet de remboursement.\u003Cbr>Si cela est encore possible, nous vous invitons à annuler toutes vos commandes en attente de préparation pour que vous repassiez une commande unique avec tous vos produits. Pour cela, passez directement par la section dédiée aux annulations de commande.\u003C/p>",[],"12863447975442",{"title":957,"description":8,"image":958,"canonical":959,"alternates":960},"Regroupement des commandes — Assistance",{"url":518,"alt":957},"https://staging-fr.typology.com/support/regroupement-des-commandes",{"fr":959,"us":961,"gb":962,"de":963,"jp":964},"https://staging-us.typology.com/support/combine-several-orders","https://staging-uk.typology.com/support/combine-several-orders","https://staging-de.typology.com/support/kann-ich-mehrere-ausstehende-bestellungen-zusammenfassen","https://staging-jp.typology.com/support/combine-several-orders","content:supports:1552f10c-b0b3-5b42-ac4b-7127eb41799c.json","supports/1552f10c-b0b3-5b42-ac4b-7127eb41799c.json","supports/1552f10c-b0b3-5b42-ac4b-7127eb41799c",{"_path":969,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":512,"slug":970,"path":971,"title":972,"categories":973,"action":974,"seo":979,"parent":525,"_id":988,"_type":13,"_source":15,"_file":989,"_stem":990,"_extension":13},"/supports/29ed5362-5170-55ab-b144-5566e36ec8bc","je-n-ai-pas-recu-mon-colis","/support/je-n-ai-pas-recu-mon-colis","Je n'ai pas reçu mon colis",[],{"content":975,"component":652},{"id":512,"body":976,"title":972,"fullSlug":971,"sectionId":648,"categoryId":649,"labelNames":977,"originalZendeskArticleId":978},"\u003Cp dir=\"ltr\">Si le suivi déclare votre colis comme livré, nous vous recommandons d’attendre la fin de la journée avant de contacter le service client, le suivi a peut-être été mis à jour en avance par le livreur et le colis peut-être encore en cours de livraison.\u003C/p>\n\u003Cp dir=\"ltr\">Nous vous invitons ensuite à vérifier auprès de votre gardien et de vos voisins ainsi qu’à votre bureau de poste si votre commande n’y a pas été déposée. Après ces vérifications, vous pouvez nous contacter et nous trouverons une solution ensemble.\u003C/p>\n\u003Cp>Veuillez noter que certains produits de notre catalogue sont disponibles en quantités très limitées \u003Cspan id=\"isPasted\">(calendrier de l'avent)\u003C/span> et ne sont pas éligibles à une résolution de réclamation client avec renvois aux frais de la marque. (voir \u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">ici\u003C/a>)\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[513],"12860266349586",{"title":980,"description":8,"image":981,"canonical":982,"alternates":983},"Je n'ai pas reçu mon colis — Assistance",{"url":518,"alt":980},"https://staging-fr.typology.com/support/je-n-ai-pas-recu-mon-colis",{"fr":982,"us":984,"gb":985,"de":986,"jp":987},"https://staging-us.typology.com/support/i-did-not-receive-my-package","https://staging-uk.typology.com/support/i-did-not-receive-my-package","https://staging-de.typology.com/support/was-ist-wenn-mein-paket-laut-sendungsverfolgung-zugestellt-wurde-ich-es-aber-nicht-erhalten-habe","https://staging-jp.typology.com/support/i-did-not-receive-my-package","content:supports:29ed5362-5170-55ab-b144-5566e36ec8bc.json","supports/29ed5362-5170-55ab-b144-5566e36ec8bc.json","supports/29ed5362-5170-55ab-b144-5566e36ec8bc",1774873382236]