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la commande",[],{"content":569,"component":548},{"params":570,"subject":574,"type":547,"requireAuth":7},{"subject":571,"category":573,"ticket_form_id":545,"ticket_subject":499,"useAi":6,"order":7},{"id":540,"value":572},"form_annuler_la_commande",{"id":543,"value":544},"cancelOrder",{"title":576,"description":8,"image":577,"canonical":578,"alternates":579},"Annuler la commande — Assistance",{"url":518,"alt":576},"https://staging-fr.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/annuler-la-commande",{"fr":578,"us":580,"gb":581,"de":582,"jp":583},"https://staging-us.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order/cancel-order","https://staging-uk.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order/cancel-order","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellung-bearbeiten-oder-stornieren/bestellung-stornieren","https://staging-jp.typology.com/support/a-delivery-order-or-return/edit-or-cancel-order/cancel-order","content:supports:9eb17dcc-1a01-42dd-830d-787f4c6d14c4.json","supports/9eb17dcc-1a01-42dd-830d-787f4c6d14c4.json","supports/9eb17dcc-1a01-42dd-830d-787f4c6d14c4",{"_path":588,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":589,"slug":590,"path":591,"title":592,"categories":593,"action":594,"seo":604,"parent":10,"_id":613,"_type":13,"_source":15,"_file":614,"_stem":615,"_extension":13},"/supports/0cc8adec-f08b-4fce-9763-641745d8ba75","0cc8adec-f08b-4fce-9763-641745d8ba75","modifier-ma-commande","/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/modifier-ma-commande","Modifier ma commande",[],{"content":595,"component":603},{"id":596,"body":597,"title":598,"params":599,"fullSlug":600,"sectionId":601,"labelNames":602,"originalZendeskArticleId":596},"12863481935250","\u003Cp dir=\"ltr\">Nous ne modifions pas les commandes une fois qu'elles sont confirmées.\u003C/p>\n\u003Cp dir=\"ltr\">L’annulation sera possible uniquement si la commande est encore en attente de préparation et exclusivement à travers la \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/annuler-la-commande\">section\u003C/a> dédiée, une fois la préparation entamée, nous ne serons plus en mesure d’intervenir et l’envoi sera effectué. \u003C/p>","Modifier ou Annuler ma commande",{"noContactForm":7},"/support/modifier-ou-annuler-ma-commande","12860241995154",[513],"SupportArticle",{"title":605,"description":8,"image":606,"canonical":607,"alternates":608},"Modifier ma commande — Assistance",{"url":518,"alt":605},"https://staging-fr.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/modifier-ma-commande",{"fr":607,"us":609,"gb":610,"de":611,"jp":612},"https://staging-us.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order/edit-my-order","https://staging-uk.typology.com/support/orders-shipping-and-returns/edit-or-cancel-order/edit-my-order","https://staging-de.typology.com/support/bestellung-lieferung-und-rucksendungen/bestellung-bearbeiten-oder-stornieren/bestellung-bearbeiten","https://staging-jp.typology.com/support/a-delivery-order-or-return/edit-or-cancel-order/edit-my-order","content:supports:0cc8adec-f08b-4fce-9763-641745d8ba75.json","supports/0cc8adec-f08b-4fce-9763-641745d8ba75.json","supports/0cc8adec-f08b-4fce-9763-641745d8ba75",{"_path":617,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":618,"slug":619,"path":620,"title":621,"categories":622,"action":623,"seo":629,"parent":525,"_id":638,"_type":13,"_source":15,"_file":639,"_stem":640,"_extension":13},"/supports/77aef9a7-6b8c-5680-ad83-e81d84901930","77aef9a7-6b8c-5680-ad83-e81d84901930","conditions-speciales-offres-de-noel-et-editions-limitees---retour-expediteur","/support/conditions-speciales-offres-de-noel-et-editions-limitees---retour-expediteur","Conditions Spéciales Offres de Noël & Éditions limitées - Retour expéditeur",[],{"content":624,"component":603},{"id":618,"body":625,"title":621,"fullSlug":620,"sectionId":601,"categoryId":626,"labelNames":627,"originalZendeskArticleId":628},"\u003Cul>\n\u003Cli>En cas de retour du colis à l’expéditeur dû à un problème de livraison (erreur d’adresse, absence), nous ne pourrons pas intervenir pendant son acheminement. Vous devrez attendre que le colis soit mis en instance de retour, puis passer directement par notre plateforme support dédiée \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/statut-et-suivi-du-colis/mon-colis-a-ete-renvoye-a-l-expediteur\">ici\u003C/a> pour demander, selon les stocks disponibles, soit un renvoi, soit un remboursement.\u003C/li>\n\u003Cli>Si le suivi de votre colis n’est pas encore à jour sur le site du transporteur, il sera nécessaire d'attendre que son statut soit mis à jour.\u003C/li>\n\u003Cli>Veuillez noter que les délais liés au retour des colis dépendent uniquement du transporteur, et \u003Cstrong>nous ne sommes pas en mesure de fournir des délais approximatifs à l’avance\u003C/strong>.\u003C/li>\n\u003Cli>\n\u003Cstrong>Aucun renvoi ou remboursement ne sera effectué en dehors de la procédure sur la page Support.\u003C/strong> Si vous souhaitez recevoir rapidement votre produit, vous pouvez effectuer une nouvelle commande, puis demander le remboursement du premier colis une fois celui-ci retourné.\u003C/li>\n\u003C/ul>\n\u003Cp> \u003C/p>\n\u003Cp>\u003Cspan class=\"wysiwyg-font-size-medium\">\u003Cem>Les offres spéciales de Noël, telles que les calendriers de l’Avent et les coffrets, sont disponibles en quantités très limitées. Si le transporteur confirme la livraison de votre colis à votre adresse,\u003Cstrong> aucune commande de remplacement ne pourra être effectuée.\u003C/strong>\u003C/em>\u003C/span>\u003C/p>\n\u003Cp>\u003Cspan class=\"wysiwyg-font-size-medium\">Conditions Spécial offres de Noël :\u003C/span>\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cspan class=\"wysiwyg-font-size-medium\">\u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---retour\">\u003Cspan class=\"wysiwyg-underline\">Conditions Spécial Offres de Noël & Éditions limitées - Retour\u003C/span>\u003C/a>\u003C/span>\u003C/li>\n\u003Cli>\u003Cspan class=\"wysiwyg-font-size-medium\">\u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">\u003Cspan class=\"wysiwyg-underline\">Conditions Spécial Offres de Noël & Éditions limitées - Réclamation\u003C/span>\u003C/a>\u003C/span>\u003C/li>\n\u003Cli>\u003Cspan class=\"wysiwyg-font-size-medium\">\u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---retour-expediteur\">Conditions Spécial Offres de Noël & Éditions limitées - Retour expéditeur\u003C/a>\u003C/span>\u003C/li>\n\u003C/ul>","12798224902930",[],"14345906525842",{"title":630,"description":8,"image":631,"canonical":632,"alternates":633},"Conditions Spéciales Offres de Noël & Éditions limitées - Re — Assistance",{"url":518,"alt":630},"https://staging-fr.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---retour-expediteur",{"fr":632,"us":634,"gb":635,"de":636,"jp":637},"https://staging-us.typology.com/support/special-conditions-for-christmas-offers-and-limited-editions---return-to-sender","https://staging-uk.typology.com/support/special-conditions-for-christmas-offers-and-limited-editions---return-to-sender","https://staging-de.typology.com/support/sonderkonditionen-weihnachtsangebote-und-limitierte-editionen---zuruck-an-absender","https://staging-jp.typology.com/support/special-conditions-for-christmas-offers-and-limited-editions---return-to-sender","content:supports:77aef9a7-6b8c-5680-ad83-e81d84901930.json","supports/77aef9a7-6b8c-5680-ad83-e81d84901930.json","supports/77aef9a7-6b8c-5680-ad83-e81d84901930",{"_path":642,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":643,"slug":644,"path":645,"title":646,"categories":647,"action":648,"seo":653,"parent":525,"_id":662,"_type":13,"_source":15,"_file":663,"_stem":664,"_extension":13},"/supports/a7bbdb91-b96b-55e2-8e06-d83a56d88ccb","a7bbdb91-b96b-55e2-8e06-d83a56d88ccb","je-me-suis-trompe-dans-l-adresse-de-livraison","/support/je-me-suis-trompe-dans-l-adresse-de-livraison","Je me suis trompé dans l'adresse de livraison",[],{"content":649,"component":603},{"id":643,"body":650,"title":646,"fullSlug":645,"sectionId":601,"categoryId":626,"labelNames":651,"originalZendeskArticleId":652},"\u003Cp dir=\"ltr\">Nous vous invitons à passer par notre page support dédiée \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/modifier-l-adresse-de-livraison\">ici\u003C/a> si le colis n’a pas déjà été pris en charge par nos préparateurs de commandes. Notez que le pays n'est pas modifiable une fois la commande validée, il sera nécessaire d'annuler votre commande \u003Ca href=\"https://www.typology.com/support/commande-livraison-et-retours/modifier-ou-annuler-une-commande/annuler-la-commande\">ici\u003C/a> si cela est encore possible.\u003C/p>\n\u003Cp dir=\"ltr\">Si vos coordonnées ne sont plus modifiables, nous vous recommandons de contacter le transporteur pour tenter de changer l’adresse. \u003C/p>\n\u003Cp dir=\"ltr\">Si cela n’est pas possible, le colis sera expédié à l’adresse indiquée en premier lieu.\u003C/p>\n\u003Cp dir=\"ltr\"> \u003C/p>\n\u003Cp dir=\"ltr\">Retrouvez \u003Ca href=\"https://www.typology.com/support/conditions-speciales-offres-de-noel-et-editions-limitees---reclamation\">ici\u003C/a> les informations de livraison concernant nos offres de Noël.\u003C/p>\n\u003Cp> \u003C/p>\n\u003Cp> \u003C/p>",[],"12860268388114",{"title":654,"description":8,"image":655,"canonical":656,"alternates":657},"Je me suis trompé dans l'adresse de livraison — Assistance",{"url":518,"alt":654},"https://staging-fr.typology.com/support/je-me-suis-trompe-dans-l-adresse-de-livraison",{"fr":656,"us":658,"gb":659,"de":660,"jp":661},"https://staging-us.typology.com/support/i-made-a-mistake-in-my-delivery-address","https://staging-uk.typology.com/support/i-made-a-mistake-in-my-delivery-address","https://staging-de.typology.com/support/kann-ich-meine-adresse-oder-liefermethode-andern-nachdem-ich-meine-bestellung-aufgegeben-habe","https://staging-jp.typology.com/support/i-made-a-mistake-in-my-delivery-address","content:supports:a7bbdb91-b96b-55e2-8e06-d83a56d88ccb.json","supports/a7bbdb91-b96b-55e2-8e06-d83a56d88ccb.json","supports/a7bbdb91-b96b-55e2-8e06-d83a56d88ccb",{"_path":666,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":510,"slug":667,"path":600,"title":598,"categories":668,"action":669,"seo":672,"parent":525,"_id":681,"_type":13,"_source":15,"_file":682,"_stem":683,"_extension":13},"/supports/e70fa496-9290-56b8-a9d1-0e251deee47d","modifier-ou-annuler-ma-commande",[],{"content":670,"component":603},{"id":510,"body":597,"title":598,"fullSlug":600,"sectionId":601,"categoryId":626,"labelNames":671,"originalZendeskArticleId":596},[513],{"title":673,"description":8,"image":674,"canonical":675,"alternates":676},"Modifier ou Annuler ma commande — Assistance",{"url":518,"alt":673},"https://staging-fr.typology.com/support/modifier-ou-annuler-ma-commande",{"fr":675,"us":677,"gb":678,"de":679,"jp":680},"https://staging-us.typology.com/support/edit-or-cancel-my-order","https://staging-uk.typology.com/support/edit-or-cancel-my-order","https://staging-de.typology.com/support/meine-bestellung-bearbeiten-oder-stornieren","https://staging-jp.typology.com/support/edit-or-cancel-my-order","content:supports:e70fa496-9290-56b8-a9d1-0e251deee47d.json","supports/e70fa496-9290-56b8-a9d1-0e251deee47d.json","supports/e70fa496-9290-56b8-a9d1-0e251deee47d",{"_path":685,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":686,"slug":687,"path":688,"title":689,"categories":690,"action":691,"seo":696,"parent":525,"_id":705,"_type":13,"_source":15,"_file":706,"_stem":707,"_extension":13},"/supports/ce4297a5-990b-53ca-8939-b22fc6433157","ce4297a5-990b-53ca-8939-b22fc6433157","modifier-son-point-de-retrait","/support/modifier-son-point-de-retrait","Modifier son point de retrait",[],{"content":692,"component":603},{"id":686,"body":693,"title":689,"fullSlug":688,"sectionId":601,"categoryId":626,"labelNames":694,"originalZendeskArticleId":695},"\u003Cp>\u003Cspan id=\"isPasted\">Si la commande n’est pas déjà en cours de préparation, nous pouvons encore changer cette information. Nous vous invitons à nous contacter \u003C/span>\u003Cspan id=\"isPasted\">\u003C/span>\u003Cspan id=\"isPasted\">avec le numéro du point de retrait.\u003Cbr>Ce numéro sera indiqué sur la fiche du point dans le site Mondial Relay.\u003Cbr>Nous vous invitons à vérifier que ce point est bien disponible, car une fois expédié, le colis ne pourra pas être redirigé vers une autre adresse et il sera alors nécessaire de prendre contact directement avec le transporteur.\u003C/span>\u003C/p>",[],"12860384383762",{"title":697,"description":8,"image":698,"canonical":699,"alternates":700},"Modifier son point de retrait — Assistance",{"url":518,"alt":697},"https://staging-fr.typology.com/support/modifier-son-point-de-retrait",{"fr":699,"us":701,"gb":702,"de":703,"jp":704},"https://staging-us.typology.com/support","https://staging-uk.typology.com/support","https://staging-de.typology.com/support","https://staging-jp.typology.com/support","content:supports:ce4297a5-990b-53ca-8939-b22fc6433157.json","supports/ce4297a5-990b-53ca-8939-b22fc6433157.json","supports/ce4297a5-990b-53ca-8939-b22fc6433157",{"_path":709,"_dir":11,"_draft":6,"_partial":6,"_locale":8,"id":710,"slug":711,"path":712,"title":713,"categories":714,"action":715,"seo":720,"parent":525,"_id":727,"_type":13,"_source":15,"_file":728,"_stem":729,"_extension":13},"/supports/887a610c-b374-5b83-9adf-dab871e97c84","887a610c-b374-5b83-9adf-dab871e97c84","how-do-i-receive-my-package","/support/how-do-i-receive-my-package","Comment se déroule la livraison de mon colis ?",[],{"content":716,"component":603},{"id":710,"body":717,"title":713,"fullSlug":712,"sectionId":601,"categoryId":626,"labelNames":718,"originalZendeskArticleId":719},"\u003Cp id=\"isPasted\">Les colis sont déposés directement dans les boites aux lettres pour toutes les livraisons en France et ne nécessitent pas de signature.\u003C/p>\n\u003Cp>Afin que votre colis puisse vous être déposé en boite aux lettres, celle-ci doit correspondre aux normes AFNOR avec les dimensions suivantes : 34 cm de profondeur, 26 cm de hauteur et 26 cm de largeur.\u003C/p>\n\u003Cp>Si votre boite aux lettres n'est pas aux normes et que vous n'êtes pas présent au moment de la livraison, le colis pourra tout de même être déposé à l'adresse (lieu-sûr, gardien, etc.). Notez que le livreur ne sera pas l'obligation de vous appeler.\u003C/p>\n\u003Cp>Si besoin, vous pouvez choisir de recevoir votre colis en point retrait, en choisissant la livraison via Mondial Relay au moment du paiement.\u003C/p>",[],"12860228830866",{"title":721,"description":8,"image":722,"canonical":723,"alternates":724},"Comment se déroule la livraison de mon colis ? — Assistance",{"url":518,"alt":721},"https://staging-fr.typology.com/support/how-do-i-receive-my-package",{"fr":723,"us":701,"gb":702,"de":725,"jp":726},"https://staging-de.typology.com/support/how-do-i-receive-my-package","https://staging-jp.typology.com/support/how-do-i-receive-my-package","content:supports:887a610c-b374-5b83-9adf-dab871e97c84.json","supports/887a610c-b374-5b83-9adf-dab871e97c84.json","supports/887a610c-b374-5b83-9adf-dab871e97c84",1774873383382]